This document regulates the rules for making and cancelling reservations.
I Booking Methods.
Reservations can be made through:
a) sending a reservation by e-mail to the address firstname.lastname@example.org
b) by phone at 84 677 22 00
c) sending a reservation by fax 84 677 22 44
d) via the website
e) via booking portals such as Booking, HRS, etc.
f) personal visit to the Hotel Reception
After making the reservation, each time the Hotel will send a written confirmation of the reservation to the e-mail address or fax number indicated by the Guest.
II Booking and cancellation conditions for individual guests.
III Comments and complaints:
All comments and complaints related to reservations and regarding the stay at the Hotel should be directed to the e-mail address of the Reception Manager - email@example.com.
IV Protection of personal data:
The data entered by Guests, in accordance with the provisions of the Act of 29.08.1997 on the Protection of Personal Data, may be processed only for the purpose of booking.
*Please note that all rooms are strictly non-smoking. Smoking rooms are located in designated areas
We will be very pleased to welcome you in our hotel, we encourage you to constantly use our services.